Delete your account and data

How to request deletion

• Write to us through the contact form on this site, choosing the topic “Privacy and my data”, or email [email protected].
• Send the request from the email address you use to sign in to Oror, so we know it is you.
• Tell us whether to delete only your account or, if you own a family, the whole family.
• We confirm by email and complete the deletion within 30 days.

What is deleted

• Your account: email, name and settings, sessions and push tokens.
• If you are the family owner and ask to delete the family: all children’s profiles, photos, milestones, growth records, birth details, family tree and guide ticks.
• Your market listings with their photos, and your side of market chats.
• Files are removed from storage within 30 days and from backups within 90 days.

What may be kept

• If you are a member but not the owner, the family and its album stay with the owner; only your account and your membership are removed.
• Records we must keep by law, such as reports about illegal content, are kept only as long as required.

Get a copy first

Before deleting, you can ask us for a copy of your family’s photos and records. Write to [email protected] and we will send a download link.